the IT noob

 Stupid. Did not think of running a query from AD.

Working remotely brings a slew of new challenges to even the simplest IT requests, like password resets, and today's issue, how does a new staff member log on to a new laptop, without the help of inTune?  In the office, it would have been simple. Just ask the user to logon. At home... ?   I had a bunch of laptops returned to me, and I needed to log on as the new user and ship it out. Only software VPN was available.  I tried a couple of options, including temporarily giving the user Remote Desktop permission and to Switch User while VPN was turned on. Both options disconnected the VPN, the latter was able to authenticate but would then fail, resulting in a TEMP profile.  After clearing out the TEMP profile, I tried something else.  In my local administrator profile, I connected to VPN. Then I started a command prompt, and ran this: runas /user:<domain\username> cmd After inputting the password, it then authenticated, started to populate the C:\Users\...